Refund & Return Policy

1. Return Period

We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be:

• Unused and in original condition
• In original packaging with all accessories
• Accompanied by proof of purchase
• Free from damage or modifications

2. Eligibility for Returns

Returnable Items:

• Defective or damaged products
• Wrong item received
• Product not as described
• Unused products in original packaging

Non-Returnable Items:

• Used or modified products
• Products with missing components
• Items damaged due to misuse
• Products without original packaging
• Gift cards or promotional items

3. Return Process

To initiate a return:

1. Contact Us: Email support@voltblox.in with order number and reason for return
2. Approval: Wait for return authorization (RMA) number
3. Pack Item: Securely pack product with all accessories
4. Ship: Send to provided return address with RMA number
5. Confirmation: Receive confirmation once return is received

4. Return Shipping Costs

Our Responsibility:

We cover return shipping for:

• Defective products
• Wrong items sent
• Damaged during shipping

Customer Responsibility:

You cover return shipping for:

• Change of mind
• Wrong item ordered
• No longer needed

5. Refund Processing

Timeline:

• Return received and inspected: 2-3 business days
• Refund approved and processed: 5-7 business days
• Amount credited to account: 7-10 business days (bank dependent)

Refund Method:

Refunds are issued to the original payment method:

• Credit/Debit card refunds: 7-10 business days
• UPI/Net Banking: 5-7 business days
• Wallet payments: 3-5 business days

6. Partial Refunds

Partial refunds may be granted for:

• Items not in original condition
• Items with missing parts (not due to our error)
• Items returned after 30 days

The refund amount will be determined based on the item's condition.

7. Exchanges

We offer exchanges for:

• Defective products (same model replacement)
• Wrong items sent (correct item shipped)
• Size/variant differences (subject to availability)

Exchange processing takes 7-10 business days from return receipt.

8. Defective Products

If you receive a defective product:

1. Contact us within 48 hours of delivery
2. Provide photos/videos of defect
3. Receive RMA number for return
4. Choose between replacement or refund

We prioritize defective product returns for fastest resolution.

9. Damaged in Transit

If your product arrives damaged:

• Do not accept delivery if package is visibly damaged
• If damage discovered after opening, contact us within 24 hours
• Provide photos of packaging and damaged product
• Immediate replacement or refund will be processed

10. Cancellations

Before Shipping:

• Full refund within 24 hours
• Contact us immediately via email or phone
• Provide order number for cancellation

After Shipping:

• Follow standard return process
• May incur return shipping charges
• Refund processed after return receipt

11. Restocking Fee

We do not charge restocking fees for:

• Defective products
• Our shipping errors
• Standard returns within 30 days

12. Warranty Claims

For products within warranty period:

• Contact us with warranty claim details
• Provide proof of purchase and defect description
• Repair, replacement, or refund as per warranty terms
• Warranty does not cover misuse or accidental damage

13. Refund Exceptions

Refunds will not be provided for:

• Products damaged due to misuse or negligence
• Items used or modified by customer
• Returns without RMA number
• Products returned after 30 days without valid reason
• Items not in resalable condition

14. International Orders

Currently, we only ship within India. For any future international orders, specific return and refund terms will apply.

15. Contact Us

For returns, refunds, or exchanges:

Email: support@voltblox.in
Phone: +91-XXX-XXX-XXXX
Hours: Monday-Saturday, 10 AM - 6 PM IST

Return Address:
Hectominds Private Limited. ABBIGERE,DINNE,Tarabanahalli,Bangalore North,Bangalore,Karnataka,India,560090.